Refund Policy
Effective Date: 20 May 2026
At Litestream Academy, we provide digital educational products, online courses, memberships, downloadable resources, and digital training materials.
Due to the digital nature of our products and the immediate access provided upon purchase, all sales are final and non-refundable except in the limited circumstances outlined below.
Please read this Refund Policy carefully before purchasing any product or Service from Litestream Academy.
1. NO REFUNDS
All purchases made through Litestream Academy are generally non-refundable.
This includes:
online courses;
online memberships;
digital downloads;
online templates;
online worksheets;
online educational resources;
online video training;
downloadable materials;
online subscription payments.
We do not provide refunds for:
change of mind;
unused access;
dissatisfaction based on personal preference;
failure to complete a course;
misunderstanding of product features;
lack of expected business, professional, or personal outcomes;
accidental purchases;
forgotten subscription renewals.
2. LIMITED EXCEPTIONS
Refunds may be considered solely at our discretion in limited circumstances, including:
duplicate payments;
accidental duplicate orders;
technical failures preventing access to purchased content where we are unable to resolve the issue within a reasonable timeframe;
situations where a refund is required under applicable consumer protection laws.
Any approved refund will be processed back to the original payment method where possible.
3. DIGITAL CONTENT & WAIVER OF CANCELLATION RIGHTS
By purchasing digital content from Litestream Academy, you expressly agree that:
access to digital content may begin immediately after purchase;
you consent to immediate delivery of digital products;
you waive any applicable statutory cancellation or cooling-off rights once access to the digital content has begun.
This policy is in accordance with applicable UK consumer protection laws relating to digital content.
4. SUBSCRIPTIONS & MEMBERSHIPS
If you purchase a recurring subscription or membership:
billing may renew automatically unless cancelled;
cancellation prevents future billing only;
previously processed payments are non-refundable.
You are responsible for cancelling your subscription before the next billing cycle if you do not wish to continue.
5. CHARGEBACKS & PAYMENT DISPUTES
Improper or fraudulent chargebacks may result in:
immediate suspension of access;
permanent account termination;
revocation of purchased content access;
dispute escalation with the payment provider.
We encourage customers to contact us directly regarding any issues before initiating a payment dispute.
6. TECHNICAL ISSUES
If you experience technical difficulties accessing purchased content, please contact us at:
rsvp@lite-stream.com
We will make reasonable efforts to restore access or resolve technical issues where possible.
7. POLICY CHANGES
We reserve the right to amend or update this Refund Policy at any time.
Updated versions will be published on this page with a revised effective date.
8. CONTACT
Litestream Academy Ltd
13 Hanover Square
London W1S 1HN
United Kingdom
Email: rsvp@lite-stream.com
Website: Litestream Academy
Effective Date: 20 May 2026
At Litestream Academy, we provide digital educational products, online courses, memberships, downloadable resources, and digital training materials.
Due to the digital nature of our products and the immediate access provided upon purchase, all sales are final and non-refundable except in the limited circumstances outlined below.
Please read this Refund Policy carefully before purchasing any product or Service from Litestream Academy.
1. NO REFUNDS
All purchases made through Litestream Academy are generally non-refundable.
This includes:
online courses;
online memberships;
digital downloads;
online templates;
online worksheets;
online educational resources;
online video training;
downloadable materials;
online subscription payments.
We do not provide refunds for:
change of mind;
unused access;
dissatisfaction based on personal preference;
failure to complete a course;
misunderstanding of product features;
lack of expected business, professional, or personal outcomes;
accidental purchases;
forgotten subscription renewals.
2. LIMITED EXCEPTIONS
Refunds may be considered solely at our discretion in limited circumstances, including:
duplicate payments;
accidental duplicate orders;
technical failures preventing access to purchased content where we are unable to resolve the issue within a reasonable timeframe;
situations where a refund is required under applicable consumer protection laws.
Any approved refund will be processed back to the original payment method where possible.
3. DIGITAL CONTENT & WAIVER OF CANCELLATION RIGHTS
By purchasing digital content from Litestream Academy, you expressly agree that:
access to digital content may begin immediately after purchase;
you consent to immediate delivery of digital products;
you waive any applicable statutory cancellation or cooling-off rights once access to the digital content has begun.
This policy is in accordance with applicable UK consumer protection laws relating to digital content.
4. SUBSCRIPTIONS & MEMBERSHIPS
If you purchase a recurring subscription or membership:
billing may renew automatically unless cancelled;
cancellation prevents future billing only;
previously processed payments are non-refundable.
You are responsible for cancelling your subscription before the next billing cycle if you do not wish to continue.
5. CHARGEBACKS & PAYMENT DISPUTES
Improper or fraudulent chargebacks may result in:
immediate suspension of access;
permanent account termination;
revocation of purchased content access;
dispute escalation with the payment provider.
We encourage customers to contact us directly regarding any issues before initiating a payment dispute.
6. TECHNICAL ISSUES
If you experience technical difficulties accessing purchased content, please contact us at:
rsvp@lite-stream.com
We will make reasonable efforts to restore access or resolve technical issues where possible.
7. POLICY CHANGES
We reserve the right to amend or update this Refund Policy at any time.
Updated versions will be published on this page with a revised effective date.
8. CONTACT
Litestream Academy Ltd
13 Hanover Square
London W1S 1HN
United Kingdom
Email: rsvp@lite-stream.com
Website: Litestream Academy