Effective Date: 20 May 2026

Welcome to Litestream Academy. This Privacy Policy explains how Litestream Academy Ltd (“we”, “our”, “us”, or “Litestream Academy”) collects, uses, stores, and protects your information when you use our website, purchase digital products, access online courses, or otherwise interact with our Services.

By accessing or using our website and Services, you agree to the practices described in this Privacy Policy.

1. ABOUT US

Litestream Academy is operated by:

Litestream Academy Ltd
13 Hanover Square
London W1S 1HN
United Kingdom

Website: Litestream Academy
Email: rsvp@lite-stream.com

For the purposes of UK data protection laws, Litestream Academy Ltd is the data controller of your personal information.

2. INFORMATION WE COLLECT

We may collect and process the following information:

Information You Provide Directly

This may include:

• your name;

• email address;

• billing address;

• account login details;

• telephone number;

• payment information;

• course enrolment details;

• support requests;

• messages you send to us;

• feedback and survey responses.

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address;

• browser type;

• device information;

• operating system;

• pages viewed;

• referral URLs;

• website activity;

• session duration;

• cookies and analytics data.

Payment Information

Payments are securely processed through third-party payment providers including:

• Stripe

• PayPal

• Paddle

• Lemon Squeezy

We do not store full payment card details on our servers.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

• provide access to our Services;

• process purchases and payments;

• create and manage your account;

• deliver online courses and digital products;

• communicate with you regarding your purchases;

• provide customer support;

• improve our website and Services;

• send service-related notifications;

• send marketing communications where permitted by law;

• prevent fraud and misuse;

• comply with legal obligations.

We process personal information only where we have a lawful basis to do so under applicable UK data protection laws.

4. MARKETING COMMUNICATIONS

We may send you:

• newsletters;

• course updates;

• educational content;

• promotional emails;

• product announcements.

You may unsubscribe from marketing emails at any time by:

• clicking the unsubscribe link in any email; or

• contacting us directly.

Please note that transactional or service-related emails may still be sent where necessary.

5. COOKIES

Our website may use cookies and similar technologies to:

• improve website functionality;

• remember user preferences;

• analyse website traffic;

• improve user experience.

Cookies are small data files stored on your device.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. ANALYTICS

We may use third-party analytics services including:

• Google Analytics

Analytics tools may collect information regarding your use of the website through cookies and similar technologies.

This information helps us:

• understand website usage;

• improve user experience;

• monitor performance;

• improve our Services and content.

7. HOW WE SHARE YOUR INFORMATION

We may share your information with trusted third parties including:

• payment processors;

• website hosting providers;

• email marketing providers;

• analytics providers;

• customer support software providers;

• cloud storage providers;

• professional advisers where required.

We do not sell your personal information.

We may disclose information where necessary to:

• comply with legal obligations;

• enforce our Terms of Service;

• protect our legal rights;

• prevent fraud or abuse;

• respond to lawful requests from authorities.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• provide our Services;

• comply with legal obligations;

• resolve disputes;

• maintain business records;

• enforce agreements.

Retention periods may vary depending on the nature of the data and legal requirements.

9. DATA SECURITY

We take reasonable technical and organisational measures to help protect your personal information against:

• unauthorised access;

• misuse;

• disclosure;

• loss;

• destruction;

• alteration.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. YOUR PRIVACY RIGHTS

Under applicable UK data protection laws, you may have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of your data;

• object to certain processing activities;

• request restriction of processing;

• request transfer of your data;

• withdraw consent where processing relies on consent.

To exercise your rights, please contact:
rsvp@lite-stream.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

11. INTERNATIONAL DATA TRANSFERS

Some third-party service providers we use may process data outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection laws.

12. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for:

• third-party privacy practices;

• external content;

• third-party policies;

• external websites or platforms.

Your use of third-party services is governed by their own privacy policies and terms.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised effective date.

Your continued use of the Services after updates constitutes acceptance of the updated Privacy Policy.

15. CONTACT US

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Litestream Academy Ltd
13 Hanover Square
London W1S 1HN
United Kingdom

Email: rsvp@lite-stream.com
Website: Litestream Academy